Welcome to Famealie, a mobile meal-planning and food delivery service provided by Famealie Limited, a company registered in the United Kingdom under company number 15790266, with its registered office at 7-9 MACON COURT, CREWE, CHESHIRE, UNITED KINGDOM CW1 6EA ("We", "Us", "Our"). By downloading, accessing, or using our mobile app ("App"), you agree to comply with and be bound by the following terms and conditions ("Terms"). Please read these Terms carefully before using our App. If you do not agree to these Terms, please refrain from using the App.

1. Definitions

• “App” refers to our mobile application, [App Name], used for meal planning and food delivery.
• “User” refers to any person who accesses or uses the App.
• “Meal Plan” refers to the customized meal planning feature within the App.
• “Delivery Partner” refers to third-party logistics companies or couriers who deliver food.
• “Service” refers to the meal-planning and food delivery services provided through the App.

2. Eligibility

• You must be at least 18 years old or have obtained parental or guardian consent to use the App.
• By using the App, you represent that you are legally capable of entering into a binding contract.

3. Account Registration

• To access certain features of the App, you must create an account by providing accurate, current, and complete information, including your name, email, and delivery address.
• You are responsible for maintaining the confidentiality of your account login details and for all activities under your account.
• We are not liable for any unauthorised access to your account. You agree to notify us immediately of any breach of security or unauthorised use of your account.

4. Services

• Our App allows you to create personalised meal plans, order meals from partnered restaurants, and have them delivered to your specified location.
• We strive to provide an uninterrupted service, but we do not guarantee that the App will be free from errors or available at all times.

5. Placing Orders and Payment

• By placing an order through the App, you agree to pay the total price displayed, including any applicable delivery charges, taxes, and other fees.
• Payment must be made using a valid credit or debit card. We use third-party payment processors to handle your payments securely.
• We reserve the right to cancel orders at our discretion (e.g., if the order cannot be fulfilled due to operational reasons).
• Refunds and Cancellations: Orders can only be cancelled or modified within the timeframe specified at the time of order placement. Once the order is accepted by the restaurant or prepared for delivery, cancellation may not be possible. Refunds will be issued in accordance with our refund policy.

6. Subscription Plans (if applicable)

• We may offer subscription plans for premium services (e.g., personalised meal plans, exclusive discounts). These plans will renew automatically unless cancelled in accordance with our cancellation policy.
• You may cancel your subscription at any time through the App. Cancellations will take effect at the end of the current billing cycle, and no refunds will be given for partial months.

7. User Responsibilities

• You must provide accurate and up-to-date information when placing orders or using the meal-planning features.
• You acknowledge that the meal plans provided are for general informational purposes only and are not intended to substitute professional dietary advice. If you have specific dietary or health concerns, consult a healthcare professional before following any meal plan.

8. Delivery Terms

• Delivery times are estimates and may vary due to factors outside of our control, including traffic, weather, or other unforeseen circumstances.
• If you are not present at the time of delivery or the delivery location is inaccessible, we may charge you for the full cost of the meal and delivery.
• In case of a failed delivery due to incorrect details provided by you, we are not responsible for refunding the order.

9. Nutritional and Dietary Information

• Nutritional and dietary information provided in the App is for guidance only. We do not guarantee the accuracy of such information as it may vary based on ingredients used by restaurants.
• It is your responsibility to ensure that meals ordered meet your dietary preferences or restrictions.

10. Allergies and Food Safety

• Although we aim to work with restaurants that can accommodate common dietary restrictions, we cannot guarantee that the food delivered will be free from allergens. You must notify the restaurant or Delivery Partner of any allergies when placing an order.
• We are not liable for any allergic reactions or health issues arising from the consumption of meals ordered through the App.

11. Third-Party Services

• The App may include services provided by third parties, including payment processors and Delivery Partners. We are not responsible for the performance or reliability of third-party services.
• Any third-party services accessed through the App are subject to the terms and conditions of those third parties.

12. Intellectual Property

• All intellectual property rights in the App, including text, graphics, logos, and software, are owned by us or our licensors. You may not reproduce, distribute, or create derivative works from the App without our written consent.
• You are granted a limited, non-exclusive, and revocable license to use the App for personal, non-commercial purposes.

13. Prohibited Activities

• You agree not to:
  • Engage in fraudulent or deceptive activities.
  • Use the App in any way that violates any applicable law or regulation.
  • Interfere with the operation of the App or attempt to access the App's systems unlawfully.

14. Privacy and Data Protection

• We are committed to protecting your personal data in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
• Our [Privacy Policy](link to Privacy Policy) explains how we collect, use, and store your personal information. By using the App, you agree to the collection and use of your data as outlined in the Privacy Policy.

15. Limitation of Liability

• To the extent permitted by law, we exclude all liability for any direct, indirect, or consequential loss or damage incurred by you in connection with the use of our App or services.
• This includes but is not limited to issues arising from meal quality, delivery delays, or technical problems with the App.

16. Indemnification

• You agree to indemnify and hold us harmless from any claims, damages, liabilities, and expenses arising from your use of the App, your violation of these Terms, or any infringement of third-party rights.

17. Termination

• We reserve the right to terminate or suspend your account at our discretion if you breach these Terms or engage in unlawful activity through the App.
• You may delete your account at any time by contacting our support team. Termination of your account will not affect any rights or obligations that accrued before termination.

18. Amendments to These Terms

• We may modify these Terms from time to time to reflect changes in the law, our business practices, or service offerings. You will be notified of any material changes through the App or by email.
• Your continued use of the App after changes are made to the Terms will constitute your acceptance of the new Terms.

19. Governing Law and Jurisdiction

• These Terms and any disputes arising from or related to your use of the App shall be governed by the laws of England and Wales.
• Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Contact Us

• If you have any questions or concerns regarding these Terms, please contact us at admin@famealie.io