Famealie ("We", "Us", "Our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our mobile meal-planning and food delivery app ("App"). It also explains your privacy rights under UK data protection laws, including the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
1. Who We Are
We are Famealie Limited, a company registered in the United Kingdom under company number 15790266. with its registered office at 7-9 MACON COURT, CREWE, CHESHIRE, UNITED KINGDOM CW1 6EA We are the data controller responsible for your personal data when you use our App.
2. Personal Data We Collect
We collect the following types of personal data from you:
2.1 Information You Provide Directly:
- Account Information: When you create an account, we collect your name, email address, phone number, password, and delivery address.
- Payment Information: If you make a purchase through the App, we collect payment information such as credit or debit card details. Payment transactions are securely processed by our third-party payment processors and are not stored on our systems.
- Order Details: We collect details of the meals you order, including dietary preferences, allergies, and order history.
2.2 Information We Collect Automatically:
- Device Information: We collect information about the device you use to access the App, such as your IP address, device type, operating system, and unique device identifiers.
- Usage Information: We collect information about how you interact with the App, including the pages you visit, features you use, and the time and date of your visits.
- Location Data: With your permission, we may collect your precise location to provide location-based services, such as meal delivery and recommendations based on your area.
2.3 Information From Third Parties:
- Delivery Partners: If applicable, we may receive information from third-party delivery partners to facilitate meal delivery, including delivery status and updates.
- Social Media: If you log in via a social media platform, we may receive your public profile information from that platform (e.g., name, email, profile picture).
3. How We Use Your Personal Data
We use your personal data for the following purposes:
3.1 To Provide and Improve Our Services:
- Process your orders, manage your account, and arrange delivery of your meals.
- Customise your meal plans and recommendations based on your preferences and dietary requirements.
- Improve and personalise your experience within the App.
3.2 For Payment and Order Processing:
- Process payments for your orders and subscriptions.
- Keep you informed about the status of your order and delivery.
3.3 For Marketing and Communications:
- Send you updates, promotions, and information about new features or services, subject to your consent.
- Provide customer service and respond to your queries.
3.4 For Analytics and Service Improvement:
- Analyse usage patterns to improve the functionality and performance of the App.
- Monitor trends to improve the user experience and develop new features.
3.5 Legal Compliance:
- Comply with legal obligations, such as tax and regulatory requirements.
- Assist law enforcement and government authorities when legally required to do so.
4. Legal Basis for Processing Personal Data
We rely on the following legal grounds to process your personal data:
- Contractual Necessity: To fulfil our contract with you, such as processing your orders and providing meal planning services.
- Consent: When you provide consent, for example, for receiving marketing communications or location-based services.
- Legitimate Interests: To improve our services, maintain security, prevent fraud, and for operational purposes.
- Legal Obligations: To comply with legal obligations, such as financial reporting and regulatory compliance.
5. How We Share Your Personal Data
We only share your personal data with third parties when necessary and in accordance with this Privacy Policy. We may share your data with:
- Delivery Partners: To ensure the timely and accurate delivery of your orders.
- Payment Processors: To process payments securely.
- Service Providers: We may share your data with third-party service providers who assist us in providing and improving the App, such as cloud storage providers, analytics platforms, and IT support.
- Legal Authorities: We may share your data with law enforcement, government authorities, or other third parties when required by law or to protect the rights, property, or safety of [Company Name], our users, or others.
6. International Data Transfers
Your personal data may be transferred to and processed in countries outside of the UK and the European Economic Area (EEA). When we transfer your data internationally, we ensure that appropriate safeguards are in place, such as relying on Standard Contractual Clauses approved by the European Commission or ensuring the recipient country has an adequate level of data protection.
7. How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. The retention period depends on the type of data and our legal obligations:
- Account Information: Stored as long as your account is active.
- Order Information: Retained for the duration required by tax and accounting laws.
- Marketing Data: Retained until you opt out or withdraw your consent.
8. Your Rights
You have the following rights under UK data protection law:
- Access: You can request a copy of the personal data we hold about you.
- Rectification: You can request that we correct any inaccurate or incomplete data we hold about you.
- Erasure: You can request that we delete your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw consent.
- Restriction: You can request that we restrict the processing of your personal data in certain circumstances.
- Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format and transfer it to another service provider.
- Objection: You can object to our processing of your personal data in certain circumstances, including for direct marketing purposes.
- Withdraw Consent: Where processing is based on your consent, you can withdraw your consent at any time.
To exercise any of these rights, please contact us at admin@famealie.io
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on the App. Cookies help us track usage patterns, improve the App, and deliver relevant advertisements. For more details, please see our [Cookie Policy].
10. Security of Your Data
We are committed to ensuring that your personal data is secure. We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee the absolute security of your data.
11. Marketing Communications
We may send you promotional communications and updates via email, SMS, or through the App, but only if you have provided consent. You can opt-out of receiving marketing communications at any time by:
- Clicking the "unsubscribe" link in any marketing email.
- Adjusting your notification preferences in the App.
- Contacting us at [Contact Email].
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the law or our data practices. If we make significant changes, we will notify you through the App or by email. Your continued use of the App after changes are made to this Privacy Policy will be deemed as acceptance of those changes.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at min@famealie.io